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Privacy Policy
This Privacy Policy explains how TG.Casino collects, uses, stores and shares personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle personal information responsibly and transparently. This policy also explains how you can request access to, correction or deletion of your information, and how you can withdraw consent to marketing communications.
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Information we collect
The information handled by an online casino may depend on how you use the website and the services available to you. We collect information that you provide directly, information created when you use your account, and technical information collected through your device or browser. We only seek information that is reasonably relevant to operating the service, meeting security requirements, supporting players and complying with applicable obligations.
In this article
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, email address, telephone details, login credentials and account preferences. We may also retain messages, enquiries and other information you provide when communicating with customer support. This information helps us create and maintain your account, respond to requests, provide account notices and keep our records accurate.
Verification and responsible use information
To verify identity, age, account ownership or payment activity, we may request documents or other information. This can include identity documents, proof of address, verification results, information about the source or purpose of a transaction, and records of checks carried out to protect the service. Information connected with account safety, responsible gambling tools, restrictions or player requests may also be handled where necessary to provide those features and protect players.
Payments and transactions
We may keep records of deposits, withdrawals, wagers, winnings, account balances, transaction dates, payment method details and related checks. Payment information may be handled by payment providers that process transactions on our behalf. We do not need to retain every piece of information held by a payment provider, but we may receive and store information needed to confirm a transaction, investigate an issue, prevent misuse and maintain required financial records.
Device, usage and cookie data
When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, referring website, session information and interactions with the service. We may also use cookies and similar technologies to remember preferences, keep the website working, understand how it is used, improve performance and help protect accounts.
How we use personal information
Personal information is used for purposes connected with providing and managing the service. The information we handle, and the way it is used, may vary depending on your account status, the features you use and the choices you make. We do not use information for purposes that are unrelated to the service without an appropriate reason or, where required, your consent.
- To create, verify, administer and secure your account.
- To provide casino services, process requests and display account information.
- To process deposits, withdrawals and other transactions, and to keep accurate transaction records.
- To carry out identity, age, payment, security, anti-fraud and anti-abuse checks.
- To detect, prevent and investigate suspicious activity, unauthorised access, collusion, manipulation or other misuse of the service.
- To provide customer support, review complaints, answer questions and communicate about your account.
- To send service messages, including security notices, transaction updates, policy information and other communications needed to operate the account.
- To personalise or improve website content, features, functionality and user experience.
- To analyse usage, diagnose technical problems, monitor performance and maintain the reliability of the website.
- To comply with legal, regulatory, court, taxation, accounting, record-keeping and other applicable obligations.
- To protect the rights, safety, property and legitimate interests of players, the service and other people.
Marketing communications
Where permitted, we may use your contact details to provide information about products, features, offers or other marketing communications. We will respect the communication choices available to you. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing the relevant account preference where available, or contacting support@tgcasino.best. Withdrawing marketing consent does not affect service messages that are necessary for account administration, security, transactions or other essential purposes.
Sharing information
Personal information may be shared with carefully selected service providers where this is necessary for the purposes described in this policy. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, analytics, customer support, communications, security and record management. Providers are expected to handle information appropriately and only for authorised purposes.
Information may also be disclosed where necessary to comply with a legal or official request, respond to a dispute, enforce applicable terms, protect the service or investigate suspected wrongdoing. If a service provider processes information in another country, the information may be subject to the laws of that country. We take reasonable steps to ensure that information shared with providers is handled with suitable protections.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, maintaining a secure session, remembering settings and supporting account or transaction processes. Other cookies may help us understand website traffic, measure performance, remember preferences or provide more relevant communications.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work properly or some preferences may not be remembered. Browser controls can differ between devices and browsers, so you should review the options available on the device you use to access the website. Continuing to use the website with cookies enabled means that the relevant cookies may be placed on your device according to your settings and this policy.
Security measures
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or similar safeguards where appropriate. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell us promptly if you believe your account or information has been accessed without permission.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including providing the service, resolving disputes, maintaining security, preventing fraud and meeting record-keeping requirements. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of record and the applicable requirements.
When information is no longer needed, we may securely delete it, anonymise it or retain it in a form that no longer identifies you, subject to our technical and legal obligations. Closing an account does not automatically remove every record connected with that account.
Your privacy rights and contacting us
You may have rights over the personal information we hold about you. These rights can be subject to identity checks, security requirements and legal exceptions. We may need to ask for additional information to confirm that a request comes from the account holder before making changes or providing access to information.
Requests you can make
- Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
- Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Some information may need to be retained because of legal, security, fraud-prevention or record-keeping requirements.
- Marketing consent: withdraw your consent to marketing communications at any time. This will not stop essential account, security or transaction messages.
- Information about handling: ask questions about how your information is collected, used, shared or protected.
To exercise your rights or make a privacy request, contact support@tgcasino.best. Please describe your request clearly and include enough information for us to understand what you need. Do not send unnecessary sensitive information in your first message. We may request reasonable proof of identity or account ownership before responding.
We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the amount of information involved, security checks and any legal restrictions. If we cannot fulfil a request in full, we will generally explain the reason, unless we are not permitted to provide that explanation.
Changes to this policy
We may update this Privacy Policy when our services, information-handling practices or legal obligations change. The current version will be made available on the website. You should review this page from time to time, particularly before providing new information or using a new feature. Where a change is important, we may provide an additional notice through the website or your account.
By using TG.Casino, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the handling of information described here, you should stop using the service and contact support@tgcasino.best with any questions or privacy request.
